Refund policy
Last updated: August 31, 2026
At Baskel, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions outlined below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition that you received it. Items should be unworn or unused, with tags attached, and in their original packaging. You may also be required to provide your receipt or other proof of purchase.
To start a return, please contact us at:
Please do not send an item back before contacting us and receiving return instructions.
Return Address
Approved returns should be sent to:
Baskel
515 Water Street
Sioux City, IA 51103
United States
The return address is also our business address, which is listed separately below for reference.
Return Shipping Costs
Customers are responsible for the cost of return shipping for standard returns or returns made due to a change of mind, ordering the wrong item, or other reasons not caused by Baskel.
However, Baskel will cover reasonable return shipping costs when the item arrives damaged, is defective, incorrect, or there is another issue attributable to the product or our fulfillment.
Please contact us before returning an item so that we can review the issue and provide appropriate instructions.
Damages and Issues
Please inspect your order promptly after receiving it and contact us as soon as possible if:
- The item arrives damaged
- The product is defective
- You received the wrong item
- Your order has another product-related issue
Please provide your order number and, where appropriate, photographs or other relevant information so we can evaluate the issue and determine the appropriate resolution.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return where applicable, including:
- Perishable goods
- Custom or personalized products
- Certain personal care or hygiene products
- Hazardous materials
- Flammable liquids or gases
Please contact us if you are unsure whether a particular product is eligible for return.
Unless otherwise required by applicable law, sale items and gift cards are not eligible for return.
Exchanges
If you would like a different product or variation, the fastest option is generally to return the original item in accordance with this policy and, once the return is approved, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, applicable customers may have the right to cancel or return an order within 14 days without providing a reason, subject to applicable law and any permitted exceptions.
Where this right applies, the merchandise should generally be returned in the same condition in which it was received, unworn or unused, with tags attached and in its original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Business Address
Baskel
515 Water Street
Sioux City, IA 51103
United States
Contact Information
For questions regarding returns, refunds, exchanges, or this policy, please contact us:
Legal Representative: danielle denney
Email: tourayzwhatnot@outlook.com
Business Address: 515 Water Street, Sioux City, IA 51103, United States